Outbound Service BDC
Outbound Service BDC is a proactive customer engagement service designed to drive service appointments by reaching out to the right customers at the right time. Instead of waiting for service business to come to you, our team actively works your service database to generate scheduled appointments directly into your system.
Using a blended outreach approach, we engage targeted service segments with personalized messaging that motivates customers to take action.
Each Outbound Service BDC Program Includes:
– Multi-channel outreach using text, phone calls, email, and personalized video
– Engagement of any service customer segment you provide (declined services, overdue maintenance, warranty, recalls, seasonal offers, etc.)
– Human-driven conversations handled by trained automotive BDC professionals
– Appointment-focused messaging designed to increase RO count and retention
– Direct integration with your service scheduler — appointments are booked for you
– Consistent follow-up to maximize response and conversion
– Full visibility into outreach, responses, and scheduled appointments
Outbound Service BDC helps turn your existing service database into a predictable revenue engine by filling your service drive with qualified, scheduled customers.